Shipping and Delivery
Digital Service Delivery
IBGEN PVT LTD provides web-based software solutions and IT services that are delivered electronically. Our services include Enterprise Mobility Management (EMM), Mobile Device Management (MDM), and subscription-based ERP systems for mobile retailers.
Service Delivery Method
All our services are delivered digitally through the following methods:
- Web-Based Access: Our ERP system and EMM solutions are cloud-based and accessible through web browsers
- Email Delivery: Login credentials, setup instructions, and service documentation are delivered via email
- Online Portal: Customer dashboards and service management interfaces are provided through secure online portals
- Remote Setup: Technical setup and configuration are performed remotely by our technical team
Delivery Timeframes
- Immediate Access: Upon successful payment confirmation, access credentials are sent within 5-10 minutes
- Service Activation: ERP and EMM services become fully functional within 30 minutes of payment
- Custom Configuration: Specialized setups may require 1-2 business days for complete configuration
- Technical Support: Implementation support is available during business hours (9 AM - 6 PM IST)
No Physical Shipping
Important clarifications regarding our service delivery:
- No Physical Products: We do not manufacture or ship any physical products or hardware
- No Shipping Charges: There are no shipping fees, delivery charges, or courier costs
- No Delivery Address Required: Physical delivery addresses are not needed for our services
- Global Access: Our web-based services can be accessed from anywhere with internet connectivity
- No Packaging or Handling: No physical packaging, handling, or logistics are involved
System Requirements
To access our services, customers must ensure:
- Stable internet connection (minimum 2 Mbps recommended)
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Compatible devices (Windows, Mac, Android, iOS)
- Updated browser security settings to allow our service domains
Service Support and Implementation
Our delivery includes comprehensive support:
- Initial Setup Assistance: Free setup support for all new subscribers
- Training Materials: User guides and video tutorials delivered electronically
- Technical Support: Email and phone support during business hours
- Remote Troubleshooting: Technical issues resolved through remote assistance
Service Availability
- 24/7 Service Access: Our web-based systems are available round the clock
- 99.9% Uptime Guarantee: We maintain high availability for all our services
- Scheduled Maintenance: Any planned maintenance is communicated in advance
- Backup and Recovery: Regular data backups ensure service continuity
Contact Information
For questions about service delivery or technical support:
Email: support@ibgen.in
Phone: +91 99673 01300
Address: SHOP-6, SAKINA MANZIL, Old Mumbai Pune Road, Kausa, Thane - 400612, Maharashtra, India