Privacy Policy

1. Introduction

This Privacy Policy describes how IBGEN PVT LTD ("we," "our," or "us") collects, uses, and protects your information when you use our services, including our EMM/MDM solutions, Web-based ERP system for mobile retailers, website, and other IT services. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

Personal information (name, email, phone number, company details)
Device information for EMM/MDM services
Usage data and analytics
Technical information about your systems
Communication records

3. EMM Service Terms

Our Enterprise Mobility Management (EMM) services are subject to the following conditions:

Service access is granted based on valid licensing and compliance with terms
Customers must use the service for legitimate business purposes only
Any misuse, including but not limited to unauthorized data access, privacy violations, or security breaches, will result in immediate service termination
IBGEN reserves the right to suspend or terminate service access if:

Violation of privacy laws or regulations is detected
Unauthorized modification of EMM configurations
Use of service for illegal activities
Breach of license agreements
Non-payment of service fees

Non-Permissible Usage for Zero-Touch Enrolled Devices

To ensure compliance with industry standards and protect user privacy, the following activities are strictly prohibited for devices enrolled through zero-touch deployment:

Implementation of device financing control mechanisms or solutions designed to restrict device usage in connection with hardware leasing arrangements
Deployment of solutions primarily intended for surveillance, monitoring, or eavesdropping purposes that are not directly related to legitimate enterprise device management
Automatic installation, pushing, or preloading of applications and services on Android devices without obtaining explicit, informed consent from both the customer organization and their end users
Development and implementation of solutions exclusively for internal first-party applications, unless such implementations have received specific approval from relevant authorities

Violation of these non-permissible usage terms will result in immediate service suspension and may lead to permanent termination of EMM services.

4. Subscription-Based ERP Services

Our ERP system for mobile retailers is provided as a subscription-based service. By subscribing to our ERP platform, you agree to the following terms and conditions:

Subscription Plans: Services are available under monthly and yearly subscription plans. Pricing details are made available on our website or shared directly with customers.
Billing: Payments are to be made in advance for the chosen billing cycle. Failure to pay within the due period may result in suspension or termination of service access.
Auto-Renewal: Subscriptions may be automatically renewed unless explicitly cancelled before the renewal date.
Cancellation: Customers may cancel their subscription at any time. However, no refunds will be provided for unused portions of the subscription term.
Trial Period (if applicable): Any free trial offered is subject to the same privacy and data handling policies outlined herein. Access may be restricted post-trial if a valid subscription is not activated.
Data Access: Only active subscribers will retain full access to their ERP data. Data retrieval or export after subscription expiration must be requested within 30 days.

Cancellation and Refund Policy

Our cancellation and refund policy for the subscription-based ERP system is as follows:

Cancellation: Retailers may cancel their subscription at any time through their account dashboard or by contacting our support team at support@ibgen.in
Immediate Cancellation: Upon cancellation request, the subscription will be marked for termination at the end of the current billing cycle
Access Period: Cancelled subscriptions will continue to provide access to the ERP system until the end of the paid subscription period
No Refund Policy: No refunds will be provided for unused portions of the subscription term, whether monthly or yearly subscriptions
Final Billing: No additional charges will be applied after successful cancellation, and auto-renewal will be disabled
Data Export: Customers have 30 days after subscription expiration to request data export before permanent deletion

Shipping and Delivery Policy

Our ERP system is a web-based software solution delivered electronically:

Digital Service: Our ERP system is a cloud-based software service with no physical products or goods involved
Instant Access: Upon successful subscription payment, access credentials and login instructions are provided immediately via email
No Physical Shipping: As this is a digital service, there are no shipping charges, delivery timeframes, or physical delivery addresses required
Service Activation: The ERP system becomes accessible within minutes of payment confirmation
Technical Support: Setup assistance and technical support are provided remotely through email, phone, or online chat
System Requirements: Customers are responsible for ensuring their devices and internet connectivity meet the minimum system requirements for accessing the web-based ERP system

5. Data Security

We implement industry-standard security measures to protect your data:

Encryption of data in transit and at rest
Regular security audits and updates
Access controls and authentication
Secure data centers and backup systems

6. Data Usage and Sharing

We use collected information to:

Provide and maintain our services, including the ERP system for retailers
Improve and customize user experience
Communicate with clients
Comply with legal obligations

We do not sell or share your data with third parties except:

With your explicit consent
To comply with legal requirements
To protect our rights and property

7. Service Termination

Upon service termination:

All access rights will be revoked immediately
Customer data will be retained for 30 days unless otherwise specified
Customers can request data export within the retention period
After the retention period, all customer data will be permanently deleted

8. Compliance and Regulations

We comply with applicable data protection laws and regulations, including:

Information Technology Act, 2000
Personal Data Protection Bill (when enacted)
Industry-specific regulations as applicable

9. Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Information

For questions about this Privacy Policy, please contact us at:

Email: support@ibgen.in
Phone: +91 99673 01300
Address: SHOP-6, SAKINA MANZIL, Old Mumbai Pune Road, Kausa, Thane - 400612, Maharashtra, India

Last updated: July 2025

Privacy Policy of IBGEN PVT LTD